Privacy Policy for StrongHearts Counseling

Effective Date: June 5, 2024

Introduction

StrongHearts Counseling is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services, whether online or in-person.

Information We Collect

We collect various types of information to provide you with the best possible service. This includes:

  • Personal Information: Name, address, email, and phone number.

  • Medical Information: Insurance details and relevant medical history.

  • Usage Information: Data on how you interact with our website and client portal.

How We Use Your Information

Your information is used to:

  • Schedule and manage therapy sessions.

  • Communicate with you regarding appointments and updates.

  • Process billing and insurance claims.

  • Enhance our services based on user feedback and interactions.

Data Security

We take your privacy seriously and employ various security measures to protect your information:

  • Encryption: All personal and medical information is encrypted during transmission and storage.

  • Access Controls: Only authorized personnel have access to sensitive information.

  • Secure Portal: Our client portal uses advanced security protocols to ensure your data remains confidential.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share information with trusted third parties who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.

  • Legal Requirements: We may release information if required to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others.

Online and In-Person Sessions

Whether you choose online or in-person therapy sessions, your privacy is protected equally. For online sessions, we use secure, HIPAA-compliant video conferencing platforms.

Client Portal

Our client portal securely collects and stores your medical insurance information, email addresses, and phone numbers. This portal is designed to streamline your interaction with our services while maintaining the highest level of security.

Your Rights

You have the right to:

  • Access and request copies of your personal information.

  • Correct any inaccuracies in your information.

  • Request the deletion of your information, subject to legal and contractual obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

StrongHearts Counseling
nixzaliz@strongheartscounseling.com

Thank you for choosing StrongHearts Counseling. Your trust and privacy are paramount to us.